Air Canada has updated its ticketing policies to include a $30 service fee for reservations made over the telephone. The charge applies to passengers who finalize their travel bookings directly through the airline's customer service call center.
The policy change acts as a push for consumers to utilize digital channels instead. Customers booking their flights through Air Canada's official website or mobile application can avoid the extra phone reservation surcharge.
Similar phone booking charges have become standard practice across many global carriers aiming to reduce call center strain and drive adoption of self-service digital platforms.
For more details and specific policy exemptions, check the original coverage on MobileSyrup.
