Apple has reportedly agreed to refund a customer for a 14-inch M5 Max MacBook Pro following complaints regarding performance throttling during intensive artificial intelligence workloads.
Despite the company agreeing to take back the high-end machine, the buyer claims the resolution remains unsatisfactory. The customer reportedly stated that they will still incur a financial loss of around $2,000 as a result of the ordeal and is now seeking legal intervention to address the dispute.
Sustained performance and thermal constraints have become key points of scrutiny for high-performance silicon, particularly as heavy on-device AI tasks place greater thermal demands on compact laptop chassis.
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